Return and Refund Policy

At EAZYWELL GOODS, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

Please read the following policy carefully before requesting a return or refund.

Return Eligibility

Customers may request a return or refund within 30 days of receiving their order.

To be eligible for a return:

• The item must be received within the eligible return period.

• The product should be in acceptable condition.

• Proof of purchase or order information may be required.

We reserve the right to deny returns or refunds in cases involving abuse, fraudulent activity, excessive refund requests, or policy violations.

Return Authorization

Please do not send any items back without contacting our support team first.

All returns must be approved by our customer support team before being shipped. Unauthorized returns may not be accepted or processed.

Return Address

If a return is approved, the item should be sent to the following return facility:

RM502C, 5/F, HO KING COMM CTR,
2-16 FA YUEN STREET, MONG KOK,
HONG KONG

Customers are responsible for ensuring that returned items are securely packaged. We strongly recommend using a trackable shipping service when returning products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us through our Contact Us page as soon as possible after delivery.

To help us resolve the issue quickly, customers may be asked to provide:

• Order number

• Photos of the item received

• Photos of the packaging

• A brief description of the issue

Our support team will review the situation and provide an appropriate solution.

Refund Process

Once a refund is approved, the refund will be processed back to the original payment method used during checkout.

Please note:

• Refund processing on our side may take approximately 24 hours.

• After processing, banks or payment providers may require additional time to post the refund to your account.

• Depending on the payment provider, refunds may take 5–10 business days to fully appear.

Non-Returnable Situations

We may not accept returns or refunds in the following situations:

• Requests made outside the return eligibility period.

• Products intentionally damaged after delivery.

• Excessive or abusive refund activity.

• Issues caused by incorrect shipping information provided by the customer.

Shipping Costs

Original shipping costs may be non-refundable depending on the situation and applicable local regulations.

If a return shipment is required, return shipping responsibility may vary depending on the reason for the return.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order enters fulfillment or shipping preparation, cancellation may no longer be possible.

Customers should contact us immediately if they wish to request a cancellation.

Lost or Delayed Packages

If your package appears delayed or lost during transit, please contact us through our Contact Us page.

Our support team will work with the shipping carrier to investigate and assist whenever possible.

Chargebacks and Payment Disputes

We encourage customers to contact our support team directly before opening a payment dispute or chargeback.

Most issues can be resolved quickly through customer support.

Fraudulent or abusive chargebacks may be disputed with supporting delivery, tracking, and transaction evidence.

Contact Information

For any return, refund, cancellation, or order-related questions, customers may contact us through our Contact Us page.

EAZYWELL GOODS
Email: Bizwxvel@gmail.com
Phone: +1 305-845-8493

Last updated: May 2026